Frequently Asked Questions
Discover everything you need to know about the Ann Demeulemeester shopping experience.
What is your global shipping policy?
We offer worldwide express shipping via premium couriers. Delivery typically takes 3-5 business days depending on your location, and all shipments are fully insured until they reach your doorstep.
How do I process a return or exchange?
You may return items within 14 days of receipt, provided they are in their original condition with all tags and packaging intact. Please contact our concierge to initiate a return authorization.
Are your products authentic?
Every item sold on our official online store is guaranteed 100% authentic. Each piece is crafted with meticulous attention to detail and traditional artisanal techniques synonymous with the House.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment solutions including PayPal, Apple Pay, and Google Pay for a secure checkout process.
How can I find my correct size?
Ann Demeulemeester garments often feature a signature avant-garde silhouette. We provide detailed sizing charts and fit notes on each product page to help you choose the size that best aligns with your preference.
Can I track my order once it has been dispatched?
Yes, once your order has been shipped, you will receive a confirmation email containing a unique tracking number and a link to monitor the progress of your delivery in real-time.