Returns & Exchanges
Ann Demeulemeester offers a return period of 14 days from the delivery date for all items that remain in their original, unworn condition with all security tags attached. Please note that exchanges are subject to stock availability and must comply with our standard quality control requirements.
Request Authorization
Log into your account or visit the returns portal to submit a Return Merchandise Authorization (RMA) request within 14 days of receiving your order.
Prepare the Package
Place the items in their original packaging, ensuring all designer labels, authenticity cards, and dust bags are included to prevent damage during transit.
Affix Shipping Label
Attach the pre-paid shipping label provided in your original shipment or via email to the exterior of the box, ensuring any previous delivery labels are covered.
Quality Inspection and Refund
Once our atelier receives and inspects the returned goods, your refund will be processed to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing